Jessica Thomas: Systems, Strategy & Service

A Leader Who Leverages With Purpose

In the dynamic world of real-estate, few professionals blend precision, heart, and strategic vision with the same steadiness as Jessica Thomas. From leading operations at Pace of Richmond to co-founding Impact Leverage, she merges high-performance systems with human-centered leadership.

From Operational Roots to Strategic Ownership

Jessica’s career path is built on a foundation of operational clarity. With over a decade of experience in systems, workflow design, and team coordination, she stepped into her role as Director of Operations at Pace of Richmond to manage everything from contract-to-close processes to agent support. According to her profile on the team’s website, she “brings a deep understanding of what it takes to support a high‐performing real estate team.”

Her operational mastery soon expanded into entrepreneurship, co-launching Impact Leverage under The Option Leverage umbrella, enabling her to scale her approach beyond one team, delivering transaction coordination, marketing support, and leverage for multiple teams.

Impact Leverage: Bringing Systems to Life with Meaning

At Impact Leverage, Jessica leads with the belief that operations aren’t just about checklists, they're about people. She often says:

“Behind every closing is someone’s dream.”

Whether it’s a first-time homebuyer or a seasoned investor, her team designs processes that reduce stress, boost efficiency, and allow agents to focus on client relationships.

 In a recent team video, Jessica stands before colleagues and partners, outlining the vision: to empower support staff and agents alike to perform with purpose and precision, not just hustle. That visual, live-in-action glimpse underscores her commitment—not just to structure, but to culture, morale, and growth.

Purpose in Practice

Jessica’s leadership mirrors key findings from the McKinsey & Company report on workplace purpose: employees who find meaning in their work are more engaged, resilient, and likely to stay. By coaching her team, leading by example, and embedding the “why” into every role, she helps bridge the gap between frontline contributors and executive leadership.

Her weekly check-ins, wins meetings, and open-forum discussions ensure that everyone, not just agents, feel acknowledged, valued, and aligned with bigger outcomes.

Grounded in Richmond, Expanding Nationally

Based in Richmond, Virginia, Jessica combines regional roots with national ambition. At Pace of Richmond, she ensures each detail is handled with excellence. Across Impact Leverage, she applies those standards to other teams craving scalable systems without sacrificing service. The recent video reinforces this expansion mindset showing Jessica engaging with partner teams, discussing support models, and scaling best practices.

Why Jessica’s Leadership Matters

• Operational excellence: With every process she builds, quality and scalability go hand in hand.
  
• Team empowerment: She empowers staff and agents to perform through clarity, not micromanagement.
  
• Purpose-focused: Before automation and systems, she centers on meaning—people first, then productivity.
  
• Scalable vision: Her work at Impact Leverage shows that what works for one team can work for many, when structured intentionally.
  
  

Jessica Thomas isn’t just a strategist, she’s a purpose-driven leader making operations matter. At the intersection of mastery and meaning, systems and service, she’s creating models that last. Whether you’re an agent looking to leverage support, or a team seeking to scale without sacrificing soul, Jessica’s journey offers a blueprint: build it once, build it right, lead with purpose.